I was able to get a replacement for this item recently from Amazon.es, though I had to email customer service about it directly as opposed to requesting a return within "my orders."foe wrote:Unfortunately it wasn't packed by a sensible human being (put inside a huge box with a piece of paper scattered next to) which resulted in 2 small dents. On top of that the cover is scratched Due to the fact that now amazon.es doesn't want to send the replacement and the only option I can go for is a refund after sending the box set back to them I decided to keep it.
I wonder how many people have received copies of this set where the black box at the end that contains the teabags isn't hopelessly crushed. It almost seems as if the box were designed by a team of engineers for this specific purpose.